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FAQ
Where Is Your ByBenji Produced?
Based in St Albans. Herts, UK , all our ByBenji Biltong products ; Super Sticks, Training Treats and Biltong Sausage , are made on site in a special drying room in our APHA approved UK Pet Food Warehouse, made freshly on a regular basis.
How Long Does ByBenji Biltong Last?
Left in the fridge, bag open, products can last up to 8 weeks. Kept sealed and out of direct sunlight, all our products will have at least a twelve month shelf life.
ALl our products can be frozen pre and post opening.
NB: Products may well perish over a week if left in any plastic sealed container, where moisture can lock and mould can form.
Is ByBenji Biltong Gluten Free?
The product is gluten free, it also has no soya, no wheat, no msg, no corn, no artificial flavouring…basically no nasty additives at all!
Why Is Your Product Better Than any Other Dog Treat On The Market?
We believe our natural dry cured beef treats for dogs are better in every way, because we use the highest quality silverside of beef normally used for making the human version of biltong.
All our meat used is grass fed, not grain fed and we also only use natural herbs specifically picked for your dog’s optimal health (teeth, fur and muscles).
We believe that our production process along with our unique use of pure silverside of Beef Muscle Meat , results in ByBenji Biltong being the ultimate High Value meat treat of choice.
Our unique marinating process , which locks in an intensity of flavour and aroma ensures that your dog will have an equalled sensory experience, not only will they sense the intoxicating aroma ( even before the bag is open!) but that taste will linger , giving their taste buds a full on flavour explosion which they will learn to do most anything to repeat!
The much favoured reward and recall training accessory.
Why Silverside of Beef?
Our ByBenji Biltong products are made out of the finest silverside of beef.
Why not!
When it comes to producing a high value meat treat option, it makes absolute sense to go to a cut , of only the muscle meat to eliminate gristle and sinew.
We know, when it comes to a natural and healthy dog treat, nothing but the best is ever worth serving to your pet, and any imitations of this delicacy is something to be aware of when comparing any cheap similarly named Biltong product.
Cheap inferior cuts or animal parts, such as tendons, may be offered as Biltong but can easily be mistaken for the REAL MCCOY, as only Biltong made of pure Silverside can call truly call itself Biltong…beware of any imposters!
Why can’t I just feed my dog ‘human Biltong’?
So called ‘human biltong ‘should not be fed to your pet as it contains higher levels of salt, and will often include spices, chilli, flavourings, MSG, preservatives and additives which have not been tested and approved for the pet industry and therefore not pet appropriate.
In this age of cross over products, where the humanisation of canine catering has found itself almost the norm, we are passionate about spreading the message that only a DEFRA approved , dog friendly production process can ensure that any product is safe for your pets.
Can A Human Eat It Too?
All our products have been microbiologically tested suitable for humans, however , because we are governed by DEFRA we can only sell it is as a dog treat collection and we therefore we only promote it as a dog treat.
Made of only high quality human consumable ingredients, and a natural dry cured beef stick , our biltong is a very healthy and nutritious treat, and when asked, yes absolutely safe and delicious to eat…should your dog allow you!!
What Payment Methods Do You Have?
All payments via online orders are taken through Paypal which is safe and secure. You can either use your Paypal account and log in at checkout, or if you don’t have a Paypal account, Paypal gives you an option to use your debit/credit card.
What type of salt is used in your product?
The salt quantity used is very low approx 1.61g per 100gm
and we only use the highest quality sea salt.
We never use refined table salt.
Where Is Your Shop Located?
We do not have a Retail Shop. All our products are produced in a APHA approved Pet Food Preparation Warehouse , this way we can keep costs low and pass on the savings to you.
WE have a number of pet industry professionals and UK based stockists who are all loyal members of growing ByBenji family and we encourage you to let us know if your local independent store is not yet one of them!
What Is The Delivery Cost?
On orders up to £60, the delivery is free.
Orders up to 200gm are £2.00 P&P
Orders up to 2KG are £4 P&P
All our orders are tracked for your reassurance of delivery.
How Long Will It Take To Have My Order Delivered?
Please allow 3-5 working days for delivery. Depending on requirement of your order for ByBenji Biltong. As a bespoke product , it can take up to 5 days if more drying time is needed, as all meat is dry cured on a daily basis.
- Please be aware that during these unpredictable times during the Covid Crisis, some orders may take up to 10 days, but we will do all we possibly can to keep you updated of any unfortunate delay.
Do You Offer Free Delivery?
All orders that are over £60 qualify for free delivery.
Have You Got A Refund Policy?
Yes, If you are not happy with the product, just return it back to us as sent , and we will refund the order. However we are not liable for any return costs.