FAQ

Our production HQ is based in Radlett, Herts, UK;

All our ByBenji Biltong products ; Super Sticks, Training Treats and Biltong Sausage , are made on site in our special drying room in our APHA approved UK Pet Food Warehouse, and made freshly on a  regular  basis.

Left in the fridge, bag open, products can last up to 8 weeks. Kept sealed and out of direct sunlight,  all our products will have at least a twelve month shelf life.

All our products can be frozen pre and post opening.

NB: Products may well perish over a week if left in any plastic sealed container, where moisture can lock and mould can form.

We believe our natural dry cured beef treats for dogs are better in every way, because we use the highest quality silverside of beef normally used for making the human version of biltong.

All our meat used is grass fed, not grain fed and we also only use natural herbs specifically picked for your dog’s optimal health (teeth, fur and muscles).

We believe that our production process along with our unique use of pure silverside of Beef Muscle Meat , results in ByBenji  Biltong being the ultimate High Value meat treat of choice.

Our unique marinating process , which locks in an intensity of flavour and aroma ensures that your dog will have an equalled sensory experience, not only will they sense the intoxicating aroma ( even before the bag is open!) but that taste will linger , giving their taste buds a full on flavour explosion which they will learn to do most anything to repeat!

The much favoured reward and recall training accessory.

Our ByBenji Biltong products are made out of the finest silverside of beef.

Why not!

When it comes to producing a high value meat treat option, it makes absolute sense to go to a cut of only the muscle meat, eliminating gristle and sinew.

We know when it comes to a natural and healthy dog treat, nothing but the best is ever worth serving to your pet, and any imitations of this delicacy is something to be well aware of when comparing any cheap similarly named Biltong product…we call them Niltong not Biltong!

Cheap inferior cuts or animal parts, such as tendons, may be offered as Biltong but can easily be mistaken for the REAL MCCOY, as only Biltong made of pure Silverside can call truly call itself Biltong…beware of any imposters!

So called ‘human biltong ‘should not be fed to your pet as it contains higher levels of salt, and will often include spices, chilli, flavourings, MSG, preservatives and additives which have not been tested and approved for the pet industry and therefore not pet appropriate.

In this age of cross over products, where the humanisation of canine catering has found itself almost the norm, we are passionate about spreading the message that only a DEFRA approved , dog friendly production process can ensure that any product is safe for your pets.

All our products have been microbiologically tested suitable for humans, however , because we are governed by DEFRA we can only sell it is as a dog treat collection and we therefore we only promote it as a dog treat.

Made of only high quality human consumable ingredients,  and a natural dry cured beef steak stick , our biltong is a very healthy and nutritious treat, and when asked, yes absolutely safe and delicious to eat…should your dog allow you!!

The Unique blend pf ByBenji herbs used in our marinating process are a combination of:

Parsley

Sage

Rosemary

Infused in Malt Vinegar.

All our products have a year long shelf life. Once opened, as with all fresh meat produce, we recommend that they be kept in the fridge or at ambient temperature and can last up to 8 weeks.

Bybenji Biltong can also be frozen pre and post opening.

Our Biltong Food Topper is a mix of our naturally blended herb marinade.

The mix is collected during our Biltong drying process, and is combined with  grounded pure biltong which is produced from our Super Stick slices.

Biltong food topper is proving to be a great incentive for fussy eaters, jazzing up their meal times as well as encouraging play when sprinkled in a treat toy or snuffle mat.

Our products are the ideal training treat collection and are suitable from 4 months onwards.

We also would recommend our Biltong Sausage for the pensioner pooch in your life, as this is a softer, crumblier option and for those with a challenging dental regime will enjoy the lighter texture.

The salt quantity used is very low approx 1.61g per 100gm

and we only use the highest quality sea salt.

We never use refined table salt.

We do not have a Retail Shop.  All our products are produced in our APHA approved Pet Food Preparation production site.

We have a  number of pet industry professionals and UK based stockists who are all loyal members of growing ByBenji family and we encourage you to let us know if your local independent store is not yet one of them!

Having found us on this site, we have an online purchasing platform if you go to the shop area.

On orders up to £60, the delivery is free.

Orders up to 200gm are £2.00 P&P

Orders up to 2KG are £4 P&P

All our orders are tracked for your reassurance of delivery.

Please allow 3-5 working days for delivery.  Depending on requirement of your order for ByBenji Biltong. As a bespoke product , it can take up to 5 days if more drying time is needed, as all meat is dry cured on a daily basis.

• Please be aware that during these unpredictable times during the Covid Crisis, some orders may take up to 10 days, but we will do all we possibly can to keep you updated of any unfortunate delay.

All orders that are over £60 qualify for free delivery.

Yes,  If you are not happy with the product, just return it back to us as sent , and we will refund the order.  However we are not liable for any return costs.